Terms & Conditions
The ground rules for stays, bookings and gaming at Haven Villa — written in language that doesn't need a lawyer.
Last updated: 12 August 2026
The Three Rules That Matter
Bookings
Rates are confirmed in writing. Cancellation is free up to 48 hours before check-in on standard rates.
18+ on the Floor
Casino entry requires valid photo ID — passport, licence or proof-of-age card. No ID, no entry.
Fair Treatment
We look after guests who look after the place. Damage, unsafe behaviour or abuse isn't tolerated.
Bookings, Check-in & Stays
Check-in runs from 2 pm; checkout is 11 am (1 pm for suite guests). A card on file is required at check-in for incidentals — holds release within 5 business days after departure.
Standard rates cancel free up to 48 hours before arrival. Package and event bookings carry their own terms, which we confirm in writing before taking a deposit.
Casino Floor Rules
The gaming floor is open to guests 18+ with valid photo ID. House rules at tables are posted and dealers will explain anything that's unclear — that's part of the job here.
We take Responsible Gaming seriously: voluntary limits, self-exclusion and staff intervention are all available. Details are on the legal page.
Payments, Deposits & Incidents
All prices are in Australian dollars and include GST. Deposits for events and packages are credited to your final bill. Incidentals (minibar, damage, smoking fees) are charged to the card on file — we'll always tell you before charging.
If something goes wrong with a payment, our refund policy explains the process and timelines.
Conduct & Liability
Guests are responsible for their conduct and their companions. We can refuse service or entry where safety or law requires it — same as any licensed venue.
Nothing in these terms removes your rights under Australian Consumer Law. Questions about any clause? Email us — a person answers.
Terms Questions
The clauses guests ask about most.
Unsure About a Clause?
Ask before you book — we'd rather explain it now than argue about it later.
- havenvilla@gmail.com
- +61 7 3162 7553
- 40 Fox St, Albion QLD 4010